Terminal Compliance

What is compliance?

Every EFTPOS terminal operating in New Zealand is required to meet specific security standards, these standards are put in place to protect both merchants and cardholders from fraud.

Your EFTPOS terminal will have both a hardware version and software version, both with a “sunset date”, at which time the version is no longer considered compliant. It is vital that your EFTPOS terminal’s hardware and software versions are up to date to ensure your store can continue to transact without interruptions. If an EFTPOS terminal does not remain compliant it will be disconnected from the payment network, preventing its use.

As long as your EFTPOS terminal is connected via the Internet, it can receive software updates automatically. This will ensure that your terminal’s software version remains compliant. The sunset date of an EFTPOS terminal’s hardware version will typically indicate end-of-life of an EFTPOS terminal model, this will require the merchant to physically upgrade the EFTPOS terminal to a newer model.

Please note: Software versions are named by the year they were developed, this does not indicate the year that they are valid until. For example, the 2018 software version does not sunset until April 2022.

Does your terminal need updating?

Please fill out the form below or give us a call on 0800 180 180 extension 144.

This is usually an 8 digit number which can be found on the top of a receipt from your EFTPOS terminal.

Current Terminal Compliance Details

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