Proudly introducing Paymark Insights brought to you by eftco
A fresh perspective on your business
All stores in one view
A live dashboard of your revenue, sales and repeat customers. Paymark Insights reports direct from your Paymark connected EFTPOS machines. With no set-up and insights dating back to 1 June 2016, you can get the best view of your store anywhere, at any time.
Use your dashboard to get an indication of how many customers have been to your store before, and how many visited for the first time.
Live revenue stream
Get a live view of revenue through all of your Paymark connected EFTPOS machines, and compare it to last week without any number crunching. Pinpoint your focus with reporting down to the hour, or take a bird’s eye view to gauge how you’re trending over a week. The dashboard automatically calculates running totals, so you can always see how you’re tracking against last week.
Find out more about Paymark Insights
What email address do I use to sign up for Paymark Insights?
For security, you need to sign up for Paymark Insights using an email address that has been registered with Paymark. This will be the billing email or contact email address currently held on file by Paymark. If you don’t have an email address registered with us, need to change your email, or you’re unsure which one we have on file, please call us 0800 Paymark (0800 729 627).
How am I billed for Paymark Insights and how much does it cost?
Paymark Insights is $20 + GST per registered merchant number, per month. Charges will be added to your existing Paymark invoice.
What data is included in the dashboard?
The dashboard includes all accepted transactions made using a payment card. Paymark Insights does not include data from declined transactions or any loyalty card schemes.
Why are the figures in the dashboard different to the amount Paymark puts into my bank account?
Paymark Insights provides you with a snapshot of how your business is performing over a 24 hour period. Because your settlement window may be different, the figures presented may not reconcile with your settlement figures. We recommend that you use TransTrack to reconcile transactions against the amount deposited into your bank account.
Can I see the details of an individual transaction?
No. However, you can view this information in Transtrack. If you aren’t registered for Transtrack, please call 0800 PAYMARK (0800 729 627).
Is Paymark Insights available if I am using Online EFTPOS?
No. Online EFTPOS transaction will not show up in Paymark Insights.
Can I add another user to my Paymark Insights account?
No. Paymark Insights currently supports only one registered user per organisation.
Are cash withdrawals included in Paymark Insights?
Yes. Cash withdrawals are included in the transaction amounts.
Are customer refunds included in Paymark Insights?
Yes. Refunds are included as a negative value.
Can I customise the view to reflect my trading hours?
No. Paymark Insights only shows a calendar day, if you trade overnight, this will be reported over the two calendar days.
What happens to Paymark Insights if my business changes hands?
We will remove your access to Paymark Insights as part of the change of ownership process. You need to provide us with five business day’s notice of any change of ownership. If your business is changing hands, please contact 0800 PAYMARK (0800 729 627).
How do I cancel my Paymark Insights account?
There are no fixed term contracts, so you can call or email us to cancel at any time. Keep in mind that we bill in arrears so your Paymark Insights charges will be included on the invoice issued the following month. For more information about billing, please refer to the billing support section. https://www.paymark.co.nz/support/centre/billing/
Can I keep the data from Paymark Insights after I have cancelled my account?
No. The data will only be available for you to access online while you have a current Paymark Insights account.
I have a suggestion for a new feature who do I contact?
The Paymark team are working to continuously improve our products and services. Please send your feedback through to firstname.lastname@example.org.