Connectivity

If you are setting up a new business, then connectivity can be a critical decision. Here are the types of connectivity options that are available for Eftco EFTPOS terminals.  

Broadband

Ethernet
To achieve the fastest results, connect your terminals to broadband, either Static IP or DHCP (we recommend DHCP, simply because of how easy it is to connect). Configuring static IP addresses in the terminal requires merchants to have the terminal IP, Subnet Mask & Gateway IP. Consult your IT personnel for these figurations. Broadband delivers the swiftest transaction processing, allowing merchants and customers to interact seamlessly. The average authorisation takes 3 seconds, meaning that in no time at all, customers are leaving satisfied with their experience.
Bluetooth
Bluetooth requires that you have a line of sight to the base unit. Designed for exchanging data over short distances.
WIFI
For WiFi based terminals and POS applications, it requires that you are within the recommended range of your router or base unit. Merchants should be cautious with Bluetooth, and WiFi connectivity as local conditions and signal strength can vary dramatically.

Managed Networks

Companies that tend to be on the larger scale (corporates) operate through managed networks monitored by their IT department. These networks will need to allow for firewall changes to permit the EFTPOS terminals to connect with either the Paymark or ENZ network. We can help with this!

Mobile Networks

For the best results on mobile terminals which use the 3G/GPRS network, we suggest switching to Vodafone Global M2M SIMs; it’s a new opportunity for merchants to be connected, not limited by a single network. 

Vodafone Global M2M SIM
Vodafone Global M2M SIMs optimises roaming between Vodafone and Telecom Networks, providing a unique opportunity for merchants to be connected, not limited by a single network. Where there is cellular service, these SIMs find it - removing barriers of network specific SIMs. Our M2M connectivity helps merchants offer an easier buying experience for their customers.
Eftco managed Vodafone Global M2M SIMs is an optional yet highly encouraged choice for Paymark merchants only looking to or already have EFTPOS with 3G connectivity. These SIMs deliver high-performance levels with specific service and support.
Here at Eftco, we manage the Vodafone Global M2M SIMs ourselves, giving us the ability to report, test, and control fleet management. We were the first payments provider to partner with Vodafone – opening up the next-generation in smart services. These Vodafone Global M2M SIMs provides pre-provisioned and ready-to-use SIMs, making it easy and straightforward to set up a new SIM for our EFTPOS customers.
ENZ SIM
ENZ SIMs are the only option for merchants on the ENZ network.

Dial UP

While it’s a dying connectivity option, many merchants still operate on the phone line. While we recommend switching to broadband, we recognise that for some merchants it’s just not a viable option at the moment. The line that EFTPOS terminals need to connect with the Paymark or ENZ network is quite sensitive. If it picks up any disturbances, it will likely decline the transaction or take an extended processing period. For companies with multiple phone lines in use at once, it will be likely that there is a PABX! The PABX is a number you press to get an outside line, before dialling the number you wish to contact. If the EFTPOS terminals use a line that is part of this setup, then they too will need to be configured to dial that PABX number before it tries to dial through to the Paymark or ENZ network. Please inform us, so we can preconfigure your terminal and avoid any install issues.     

Remember as of 1st June 2014 all merchants connecting to the Paymark network via dial-up for 80% or more of their total transaction volume will now have an additional charge of $9.95 + GST per EFTPOS terminal per month.

Always having trouble connecting?

If you are having constant connectivity issues, then please contact your IT personnel or internet provider.