Can occur for a variety of reasons, in most cases the EFTPOS terminal has been unable to communicate with Paymark. This is often caused by network connection issues with the internet, cellular or phone line connection.
The card’s issuing bank has declined the transaction. The most common cause is insufficient customer funds.
Cardholder may have selected the wrong account type for their card (cheque, savings or credit).
The cardholder has entered an incorrect PIN number for their card.
CARD TYPE ERROR
The merchant facility has not been set up to accept this card type. Commonly occurs when a credit card that the merchant does not accept has been used.
The type of transaction attempted is not supported by the merchant. Will often occur if a “card not present” transaction is attempted when the merchant does not support this transaction type.
Terminal has been disconnected from the Paymark network, please contact Paymark on 0800 800 996. This is commonly a billing issue.
PLEASE PHONE HELP DESK
Please call us on 0800 180 181.
ALERT IRRUPTION – OR – TAMPER
The EFTPOS terminal’s anti-tampering system has been activated, this system is in place to prevent fraud and tampering of the EFTPOS equipment. Please call us on 0800 180 181.