Case Study - Essen Espresso & Eatery

Essen are a successful cafe based in Hamilton and have been trading for over 23 years. They are a family-owned and operated business. They also do catering for weddings, Christmas functions and casual buffets etc...

We were not happy with the service we were receiving from our previous EFTPOS supplier when we approached Holly and the team at Eftco. Holly, Our salesperson was fantastic! She came out the day following our enquiry with all the relevant paperwork and two new terminals for both of our sites. Holly and Vivian were fantastic with the install and then any follow-up queries we’ve had. Would not hesitate to recommend Eftco to any fellow business owners! Competitive pricing and unbeatable service, you really can’t ask for anything more."

Cameron, Glenda & Roger McMillan
Essen Espresso & Eatery.

The Challenge

After having multiple issues with their EFTPOS terminals, they found it challenging to get a hold of their EFTPOS provider to help and service the EFTPOS terminals.

Their EFTPOS provider did not have a dedicated account manager, so they were always speaking to different people. Sometimes they were talking with a rep from the local branch and sometimes they were talking with someone from head office.

They found this very frustrating as it was impacting their business and taking up valueable time.

Essen Espresso & Eatery
Essen Espresso & Eatery

The Solution

After getting in touch with Eftco, our technicians were able to resolve their issues over the phone quickly and got them up and running with as little downtime as possible.

They felt comfortable calling Eftco for service when they needed help with an issue regarding their EFTPOS terminal, which helped with deciding to switch providers.

The Results

When their EFTPOS lease expired they switched to Eftco, which was quick and painless. They now have a solution that meets all their needs.

Since changing to Eftco, they have had no service issues, but they also have an account manager who they know to contact if they need anything which is a huge help as they only have to deal with one person.

Essen Espresso & Eatery

Need EFTPOS for your business?

Your EFTPOS terminal is just one input to the true cost of providing EFTPOS and it’s the smallest. Don’t make the mistake of not taking into account your fees. Some providers provide lower monthly hire costs but end up charging a lot more for fee processing. Some businesses end up paying hundreds if not thousands more than they need to each month.
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